Refund policy

We want you to be completely satisfied with your purchase. If your item isn’t quite right, here’s how exchanges and returns work:

Exchange & Return Instructions

  1. Contact us first
    Call, email or visit the store to let us know about your exchange or return.

  2. Return options

  • In-store: You can return or exchange your item directly at our store.

  • By mail: Ship the item back using a tracked or certified shipment.

  1. Shipping costs
    Customers are responsible for return shipping.

Exchange Conditions

  • Merchandise may be exchanged within 14 days of delivery. No exceptions.

  • Exchanges must be for items of equal or lesser value.

  • If you choose an item of higher value, you must pay the difference at the time of exchange.

  • Items must be unused and returned in their original packaging.

Return Conditions

  • Refunds will be issued only to the original payment method used for purchase.

  • Items must be returned unused and in the original packaging.

  • Shipping costs for returns are the customer’s responsibility.

Important Notes

  • Certain products may be final sale — check the product description.

  • Please try on shoes on carpet — marked soles or footprints will not be accepted.

  • Items made to order, including custom designs or exotic leathers, are not eligible for return.

Defective Items or Incomplete Orders

  • Report defective or incomplete items within 48 hours of delivery.

  • We will work with you to resolve any issues promptly.

Store Address & Contact

RodeoBootsInc
1600 E Holt Ave Spc J-18 J-20, Pomona, CA 91767

(909) 622-2194

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